Spinit Mobile
4/11/2022by admin
Have questions about the T-Mobile and Sprint merger? You'll find answers to frequently asked questions here.
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On this page:
General
What is the news?
Our merger is complete! Sprint has joined the T-Mobile family. Are you ready to join us?
Here are some benefits customers can look forward to.
Everything the Un-carrier has always stood for—SUPERCHARGED!- T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, the best value in wireless, and competitve pricing.
- With 14 times more total capacity in the next six years than T-Mobile would have had alone, we will have the highest capacity network in the U.S. history.
- T-Mobile is committed to offering 5G access and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of the Un-carrier's supercharged network at a great value.
- And T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G, even for prepaid and Lifeline customers.
- T-Mobile already has the largest 5G network, and we plan to offer 5G to 99% of the U.S. population in the next six years.
- T-Mobile customers will receive industry-leading customer care as T-Mobile’s award-winning Team of Experts (TEX) model continues to expand into every current and planned customer experience center.
Is my rate plan changing?
No, we’re not making any changes to your rate plan.- Over time, you will see additional benefits as we supercharge our network and honor our commitment to offer the same or better rate plans to our customers.
- You’ll still get the benefits and award-winning customer service our customers have come to love.
Why have T-Mobile and Sprint merged?
We've united and are combining our resources to bring customers the coverage, service, and value they deserve. We are taking things to an entirely new level!We’re building a transformative nationwide 5G network that will drive innovation and connect every American. With T-Mobile’s low-band, Sprint’s mid-band, and other spectrum, we’ll build the highest-capacity nationwide network in U.S. history. Check out our 5G details.
What will happen to the T-Mobile and Sprint brands?
Both brands will continue to exist and over time everything will evolve to T-Mobile. Beginning August 2, both companies will begin unifying under the T-Mobile brand for the first time. While T-Mobile will emerge as the combined companies' flagship brand in retail, web and advertising, Sprint customers will experience a slower transition, seeing the brands represented as a combined company in their direct communications and on the website when doing Sprint account maintenance. Account maintenance and management will not change for Sprint customers at this time!
Who will lead the company?
CEO Mike Sievert and a seasoned leadership team will lead T-Mobile. Get to know our new Senior Leadership Team.
What will happen with Sprint and T-Mobile networks? How will the coverage change?
Strong, dependable network connectivity has never been more critical to customers or the country. As the two networks are combined, T-Mobile will deliver:- Massive Capacity! 14 times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
- Crazy-fast speed! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
- Our goal is to create the best network for ALL.
What will happen with Sprint and T-Mobile retail stores?
As T-Mobile emerges as the newly combined company's flagship brand in retail, the majority of Sprint stores have been updated with T-Mobile branding and a fresh coat of magenta paint, and most T-Mobile branded stores can serve both Sprint and T-Mobile customers.With a few exceptions, our stores and store employees can now serve Sprint and T-Mobile customers. Sprint and T-Mobile customers can walk in and the employees will be able to say, “Yes, we can help you!”
- National retail stores like Best Buy and a small subset of retail stores in rural areas will continue to serve Sprint customers only.
How do I find the nearest store where I can get help?
Check out the integrated online Store locator. Here you’ll be able to see which stores can serve both T-Mobile, Sprint, or both. Use the map pin icon indicators and store descriptions for specifics.
New customers
Why have T-Mobile and Sprint merged?
We've united and are combining resources to bring customers the coverage, service, and value the deserve. We are taking things to an entirely new level!We’re building a transformative nationwide 5G network that will drive innovation and connect every American. With combining both network assets, we'll build the highest capacity nationwide network in U.S. history Check out our 5G details.
What can new customers look forward to?
The new T-Mobile is here and it’s going to be amazing.- T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, the best value in wireless, and aggressive pricing.
- With 14 times more total capacity in the next six years than T-Mobile would have had alone, we will have the highest capacity network in U.S. history.
- T-Mobile is committed to offering 5G access and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of a supercharged Un-carrier network at a great value.
- And T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G, even for prepaid and Lifeline customers.
- T-Mobile already has the largest and only 5G network and we plan to offer 5G to 99% of the U.S. population in the next six years.
- T-Mobile’s award-winning Team of Experts (TEX) model will continue to expand into every current and planned customer experience center.
Will there be any deals for new customers to switch to T-Mobile?
Yes! We have offers available when you switch to T-Mobile:Check out our latest device offers on the Deals Page. If you're a Verizon or AT&T customer, switch to T-Mobile and we’ll pay off your remaining device payments and/or service contracts with your previous carrier, up to $650 per line via trade-in credit and virtual prepaid card when you trade in your phone for a new one.
Will Sprint customers need to change to a T-Mobile plan, even if it's more expensive?
Sprint and T-Mobile customers can keep their existing plans.- T-Mobile is committed to keeping your rate plan the same or better. That means that your whole family can continue using their smartphones the way they need to without worrying about what you’ll pay.
- Need more info for Sprint customers? Details
I just upgraded my Sprint devices. Will they be compatible with T-Mobile or Metro by T-Mobile?
Today every device works the same as it has on the network it’s currently using. For now, customers will use two distinct networks, Sprint and T-Mobile, and Sprint customers now receive extended roaming capabilities on the T-Mobile network.
Can I still activate on a Sprint rate plan?
As we work to build an amazing combined network, Sprint plans are being gradually phased out. We recommend you activate on one of our T-Mobile Magenta plans and get access to all the great features and benefits of T-Mobile. Please visit your local T-Mobile retail location, or call us at 1-800-TMobile, and one of our experts can help find the perfect plan for you. Use the Store Locator to find the store closest to you.
Can Sprint customers still add a new line to their accounts?
Yes, customers with existing Sprint accounts can add lines.
What will happen with Sprint and T-Mobile networks? How will the coverage change?
Strong, dependable network connectivity has never been more critical to customers or the country. As the two networks are combined, T-Mobile will deliver:- Massive Capacity! 14 times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
- Crazy-fast speed! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
- Our goal is to create the best network for ALL.
Will I get access to the other provider's network now that you’re combined?
For now, customers will use two distinct networks, Sprint and T-Mobile.- Both Sprint and T-Mobile customers will continue to get great coverage, and over time the two networks will combine to create one supercharged network.
- With T-Mobile, expect average speeds 8X faster than current LTE in just a few years and 14X more total capacity in the next six years than T-Mobile would have standing alone.
- Meanwhile, we’re working on ways to make it easy to migrate Sprint customers who wish to do so. Stay tuned!
How ready is T-Mobile with a 5G network?
T-Mobile already has the largest nationwide 5G network. Combined with Sprint, T-Mobile will deliver:- Massive Capacity! 14 times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
- Crazy-fast speeds! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
What’s exciting about 5G?
5G represents more than the next step in wireless and a quantum leap forward. It is expected to bring more bandwidth and less congestion which means apps will work better, even in crowded places. Speeds will continue to increase - ultimately 15X faster once the 5G network is built out. With lower latency there will be less lag, bringing real-time communication between smart devices and a new wave of virtual/augmented reality applications.
Current customers
Do T-Mobile customers need to do anything?
There’s not a thing Sprint or T-Mobile customers need to do!- For now, all customers will stay with the same Sprint and T-Mobile network, stores, and service they’ve been using. Plus, Sprint customers now receive extended roaming capabilities on T-Mobile.
- Sprint customers can now visit a T-Mobile store for service; most T-Mobile branded stores can now serve both Sprint and T-Mobile customers..
- Need more info for Sprint customers? Details
Will my plan and benefits change?
You can keep your existing plan, and your plan won’t change unless you decide to change it.- T-Mobile, is committed to keeping your rate plan the same or better. That means that your whole family can continue using their smartphones the way they need to without worrying about what you’ll pay.
- You’re in charge of your plan, devices, and services—they’ll stay the same unless you decide to change them.
- You’ll still get all the benefits and award-winning customer service our customers have come to love from us.
Will current T-Mobile customers pay more?
T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G. Your whole family can continue using their smartphones the way they need without worrying about what you’ll pay.
Will there be new devices available to T-Mobile customers after the merger deal closes?
Sprint and T-Mobile will continue to launch new devices as they become available from the manufacturers. At this time, Sprint and T-Mobile will continue to offer separate devices that work on each network. We are working toward a unified device portfolio in the future.
Am I able to keep Netflix on Us, T-Mobile Tuesdays, and other Un-carrier benefits I currently take advantage of?
Yes! T-Mobile rate plans will remain as they are for now. We’re working on exciting new benefits in the future, stay tuned!
Can I get Sprint benefits like Hulu now?
Rate plans that include Hulu are currently unavailable in the T-Mobile systems. We have great benefits like Netflix on Us included in our magenta plans. One of our mobile experts can help you find a T-Mobile plan that works best for you.
What will happen with Sprint and T-Mobile retail stores?
The majority of Sprint stores have been updated with T-Mobile branding and a fresh coat of magenta paint, and most T-Mobile branded stores can serve both Sprint and T-Mobile customers. With a few exceptions, our stores and store employees to serve Sprint and T-Mobile customers. In these stores, Sprint and T-Mobile customers can walk in and the employees will be able to say, “Yes, we can help you!”- National retail stores like Best Buy and a small subset of retial stores in rural areas will continue to serve Sprint customers only.
How do I find the nearest store where I can get help?
Check out the integrated online Store locator. Here you'll be able to see which stores can serve both T-Mobile, Sprint, or both. Use the map pin icon indicators and store descriptions for specics.
If I call into customer service, which number should I be calling?
Continue to call into the same customer service number you currently call. An experienced customer service representative will be ready to assist you!
What will happen with Sprint and T-Mobile networks? How will the coverage change?
Strong, dependable network connectivity has never been more critical to customers or the country. As the two networks are combined, T-Mobile will deliver:- Massive Capacity! 14 times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
- Crazy-fast speeds! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
- Our goal is to create the best network for ALL.
Will I get access to the Sprint’s network now that you’re combined?
For now, customers will use two distinct networks, Sprint and T-Mobile.Both Sprint and T-Mobile customers will continue to get great coverage, and over time the two networks will combine to create one supercharged network. Meanwhile, we’re working on ways to make it easy to migrate Sprint customers who wish to do so, stay tuned!
Are you still the Un-carrier?
YES! We’re still the Un-carrier—which means we're solving massice industry-wide pain points while continuing to un-do everything the carriers do.. But now we’re Supercharged—so our customers will win big!
T-Mobile Prepaid customers
Will T-Mobile offer new plans, features or changes to Prepaid customers?
Yes! We’re delivering on one of the promises we made to bring 5G for Good. T-Mobile Connect is our lowest priced plan ever!- T-Mobile Connect is a new T-Mobile prepaid offering, that makes wireless more accessible and affordable for everyone. With T-Mobile Connect, customers can choose from either a $15 plus tax unlimited talk & text Prepaid plan with 2GB of smartphone data monthly or a $25 plus tax unlimited talk and text Prepaid plan with 5GB of smartphone data monthly.
- The limits these plans will increase by an additional 500MB of monthly data annually on the anniversary of the launch of the plans, for a total of 5 years, while the price stays the same.
Will current customers pay more?
T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G. Your whole family can talk, text, and surf on their smartphones the way they need without worrying about what you’ll pay.
Will devices that are currently only available to Sprint prepaid customers now be available on T-Mobile?
Sprint and T-Mobile will continue to launch new devices as they become available from the manufacturers. At this time, Sprint and T-Mobile will continue to offer separate devices that work on each network. We are working toward a unified device portfolio in the future.
T-Mobile for Business
What is the news?
Our merger is complete! Sprint has joined the T-Mobile family.
Why have T-Mobile and Sprint merged?
We've united and combined our resources to bring customers the coverage, service, and value they deserve. We are taking things to an entirely new level!We’re building a transformative nationwide 5G network that will drive innovation and connect every American. With T-Mobile’s low-band, Sprint’s mid-band, and other spectrum, we’ll build the highest-capacity nationwide network in U.S. history. Check out our 5G details
What benefits can customers look forward to?
Everything the Un-carrier has always stood for—SUPERCHARGED!- T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, the best value in wireless, and a better network for business.
- With 14 times more total capacity in the next six years than T-Mobile would have had alone, we will have the highest capacity network in U.S. history.
- T-Mobile is committed to offering 5G access at no additional charge and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of a supercharged Un-Carrier network at a great value.
- And T-Mobile offers everyone access to 5G.
- T-Mobile already has the largest nationwide 5G network and we plan to offer 5G to 99% of the U.S. population within six years.
- T-Mobile customers will receive industry-leading customer care as T-Mobile’s award-winning Team of Experts (TEX) model continues to expand into every current and planned customer experience center.
What will happen with Sprint and T-Mobile networks?
Strong, dependable network connectivity has never been more critical to customers or the country. As the two networks are combined, T-Mobile will deliver:- Massive Capacity! 14 times more capacity in the next six years than T-Mobile alone – which means it will be even better for streaming, video congerencing, downloading and more.
- Crazy-fast speed! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
- Our goal is to create the best network for ALL.
Do T-Mobile customers need to do anything?
There’s not a thing Sprint or T-Mobile customers need to do!- For now, all customers will stay with the same Sprint and T-Mobile network, and service they’ve been using. Plus, Sprint customers now receive extended roaming capabilities on T-Mobile.
- Behind the scenes, the team’s working hard to bring it all together to create an amazing experience for customers of T-Mobile.
- Need more info for Sprint customers? Details
Is my rate plan changing?
No, we’re not making any changes to your rate plan.- Over time, you will see additional benefits as we supercharge our network.
- You’ll still get the benefits and award-winning customer service our customers have come to love.
My company has service with both companies – Sprint and T-Mobile. What happens now?
For customers who have service with both Sprint and T-Mobile, we have a plan to determine which account team will support you going forward, and we will share that news with you soon.
Can I pay my bill, add a line or upgrade a device in either a T-Mobile or Sprint store?
The majority of Sprint stores have been updated with T-Mobile brand, and T-Mobile branded stores can serve both Sprint and T-Mobile customers. T-Mobile small business customers can serviced in T-Mobile stores. Additionally, all customers can be serviced by their Team of Experts or account representative, or online at T-Mobile/business.com. Sprint business customers can transact in T-Mobile Retail stores, online at Sprint.com, through Sprint customer care or their account representative.
What will happen with Sprint and T-Mobile retail locations?
The majority of Sprint stores have been updated with T-Mobile branding and a fresh coat of magenta paint, and all of T-Mobile branded stores can serve both Sprint and T-Mobile customers.With a few exceptions, our stores and store employees can now serve Sprint and T-Mobile small business customers. In these stores, Sprint and T-Mobile customers can walk into any store and the employees will be able to say, “yes, we can help you!”
- National retail stores like Best Buy and a small subset of retail stores in rural areas will continue to serve Sprint customers only.
How do I find the nearest store where I can get help?
Check out the integrated online Store locator. Here you’ll be able to see which stores can serve T-Mobile, Sprint, or both. Use the map pin icon indicators and store descriptions for specifics.
Will I receive two bills and, if so, can I make one payment?
Until we integrate our billing systems, each customer will continue to receive either a Sprint or T-Mobile invoice. If you already have service with both Sprint and T-Mobile, you will continue to receive two separate invoices until the billing systems are combined.
How will this merger affect Sprint Indirect Business Partners?
We value our relationships with our Indirect Business Partners. We will be reaching out to each of them individually to discuss the many new and exciting opportunities ahead of us all with T-Mobile.
Will I get access to the other carrier’s network now that you’re combined?
For now, customers will use two distinct networks, Sprint and T-Mobile.- Both Sprint and T-Mobile customers will continue to get great coverage, and over time the two networks will combine to create one supercharged network. We have already started deploying our new network assets in certain markets, and Sprint customers now receive extended roaming capabilities on T-Mobile.
- With T-Mobile, expect average speeds 8X faster than current LTE in just a few years and 14X more total capacity in the next six years than T-Mobile would have standing alone.
- Meanwhile, we’re working on ways to make it easy to migrate Sprint customers who wish to do so. Stay tuned!
What’s exciting about 5G?
5G represents more than the next step in wireless. 5G represents a quantum leap forward. It is expected to bring more bandwidth and less congestion which means apps will work better, even in crowded places. Speeds will continue to increase - ultimately 15X faster once the 5G network is built out. With lower latency there will be less lag, bringing real-time communication between smart devices and a new wave of virtual/augmented reality applications.
Metro customers
Why have T-Mobile and Sprint merged?
We've united and combined our resources to bring customers the coverage, service, and value they deserve. We are taking things to an entirely new level!We're building a transformative nationwide 5G network that will drive innovation and connect every American. With T-Mobile’s low-band, Sprint’s mid-band, and other spectrum, we'll build the highest-capacity nationwide network in U.S. history. Check out our 5G details.
What benefits can Metro customers look forward to?
Access to T-Mobile’s Nationwide 5G Network—SUPERCHARGED!- All customers on Metro by T-Mobile will have access to the same amazing 5G network and services because Metro is powered by the T-Mobile Network.
- With 14 times more total capacity in the next six years than T-Mobile would have had alone, we will have the highest capacity network in U.S. history.
- T-Mobile is committed to offering 5G access and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of a supercharged Un-Carrier network at a great value.
- T-Mobile already has the largest nationwide 5G network, and we plan to offer 5G to 99% of the U.S. population within the next six years.
- T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, not changing plans, and competitive pricing.
Will there be any new plans, features or changes for Metro by T-Mobile customers after the merger?
Metro by T-Mobile plans will remain as they are for now.Because Metro is powered by the T-Mobile network, customers will benefit from faster speeds, greater bandwidth, and an even better experience for more people than ever before.
Can I get my Sprint phone to work for Metro by T-Mobile?
Today every device works the same as it has on the network it’s currently using. For now, customers will use two distinct networks, Sprint and T-Mobile.Many newer Sprint devices will be compatible with elements of the T-Mobile Network, and Metro currently has access to the T-Mobile Network.
Will devices that are currently only available to Sprint prepaid customers now be available on Metro by T-Mobile?
Sprint Prepaid and Metro by T-Mobile will continue to launch new devices as they become available from the manufacturers. At this time, Sprint Prepaid and Metro will continue to offer separate devices that work on each respective network.
Sprint customers
Will my plan and benefits change?
No, we’re not making any changes to your rate plan.- Over time, you will see additional benefits as we supercharge our network and honor our commitment to offer the same or better rate plans to our customers.
- You’ll still get the benefits and award-winning customer service our customers have come to love.
Will Sprint customers need to change to a T-Mobile plan, even if it's more expensive?
Sprint and T-Mobile customers can keep their existing plans.
- T-Mobile is committed to keeping your rate plan the same or better. That means that your whole family can continue using their smartphones the way they need to without worrying about what you’ll pay.
- You’re in charge of your plan, devices, and services—they’ll stay the same unless you decide to change them.
- You’ll still get all the benefits and award-winning customer service our customers have come to love from us.
- Need more info for Sprint customers? Details
Do Sprint customers need to do anything?
There’s not a thing Sprint or T-Mobile customers need to do!
- For now, all customers will stay with the same Sprint and T-Mobile network, and service they’ve been using. Plus, Sprint customers now receive extended roaming capabilities on T-Mobile.
- Sprint customers can now visit a T-Mobile store for service; most T-Mobile branded stores can now serve both Sprint and T-Mobile customers.
- Behind the scenes, the team’s working hard to bring it all together to create an amazing experience for customers of T-Mobile.
What can I look forward to as a new T-Mobile customer?
The new T-Mobile is here and it’s going to be amazing.
- T-Mobile customers should expect everything the Un-carrier has ALWAYS stood for: treating customers right, the best value in wireless, and competitive pricing.
- With 14 times more total capacity in the next six years than T-Mobile would have had alone, we will have the highest capacity network in U.S. history.
- T-Mobile is committed to offering 5G access and the best rate plans at low prices, now and in the future, so all customers can reap the benefits of a supercharged Un-Carrier network at a great value.
- And T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G, even for prepaid and Lifeline customers.
- T-Mobile already has the largest nationwide 5G network, and we plan to offer 5G to 99% of the U.S. population in the next six years.
- T-Mobile’s award-winning Team of Experts (TEX) model will continue to expand into every current and planned customer experience center.
I just upgraded my Sprint devices. Will they be compatible with T-Mobile or Metro by T-Mobile?
Today every device works the same as it has on the network it’s currently using. For now, customers will use two distinct networks, Sprint and T-Mobile, and Sprint customers now receive extended roaming capabilities on the T-Mobile network.
I need a new device. Should I get one on my Sprint account, or just activate on a new T-Mobile account?
As a Sprint customer, there’s no need to move to T-Mobile, you can activate your new device and new line on your Sprint account and keep the same rate plan.
Now that Sprint and T-Mobile are one company, do I get the same Un-carrier benefits as T-Mobile customers, like Netflix?
Rate plans that include Netflix are not currently available in the Sprint systems. If you wanted to move your account over to T-Mobile, you should work with a Retail Mobile expert to see if that option is available for you. If we are able to move you over, you will choose from T-Mobile available rate plans.
If I move from Sprint to T-Mobile, does this still count as a new line for T-Mobile offers now that the merger is complete?
No, as of 8/2 Sprint and T-Mobile are operating as one company so a move won’t constitute a new account. But, we have great offers available for all our customers whether you’re looking for a new rate plan or a new device. One of our Mobile Experts can help you explore which options are best for you.
If I move from Sprint to T-Mobile, can I transfer my device financing now that the merger is complete?
No, not at this time. You will have to have satisfied all your financial obligations on your devices along with some additional eligibility and compatibility if you want to move your whole account over to T-Mobile. One of our Mobile Experts can help you understand the requirements.
Am I able to keep Hulu, Tidal, and other Sprint benefits I currently take advantage of on my existing plan?
Yes! Existing Sprint rate plans will remain as they are for now. We’re working on exciting new benefits in the future. Stay tuned!
What if I want to change my rate plan? Can I still do that on my Sprint account?
Yes, as a Sprint customer, we still continue to offer the Unlimited Basic, Plus or Premium rate plans. Or, we also recently launched the Sprint Essentials rate plan, available to Sprint customers.
Can I still add a new line to my Sprint account?
Yes, customers with existing Sprint accounts can add lines.
If I move to T-Mobile now, will my Sprint tenure carry over?
Right now, if you are happy with your Sprint service, there is no reason for you to make any changes to your account. You will stay with the same Sprint network and service you’ve been using. If you wanted to move your account over to T-Mobile, you should work with a Retail Mobile expert to see if that option is available for you. If we are able to move you over, yes your tenure would carry over.
Now that Sprint and T-Mobile are one company, can I take advantage of T-Mobile offers/promotions?
At this time, Sprint and T-Mobile devices work on separate networks. We will continue to provide device promotions and service offers for both Sprint and T-Mobile customers that will be similar but may vary slightly.
Will T-Mobile raise its prices?
T-Mobile has committed to delivering the same or better rate plans for at least three years—that includes access to 5G. Your whole family can talk, text, and surf on their smartphones without worrying about what they’ll pay.
Will customers need to switch devices?
No. Today every device works the same as it has on the network it’s currently using. For now, customers will use two distinct networks, Sprint and T-Mobile.
At what point will I be forced to move to a T-Mobile plan?
Currently, all customers will stay with the same Sprint network and service they’ve been using.
Will I get access to T-Mobile's network now that you’re combined?
For now, customers will use two distinct networks, Sprint and T-Mobile.Both Sprint and T-Mobile customers will continue to get great coverage, and over time the two networks will combine to create one supercharged network. Meanwhile, we’re working on ways to make it easy to migrate Sprint customers who wish to do so. Sprint customers now receive extended roaming capabilities on T-Mobile. The network coverage map on Sprint.com will show the Sprint coverage in your area.
What will happen with Sprint and T-Mobile networks? How will the coverage change?
Strong, dependable network connectivity has never been more critical to customers or the country. As the two networks are combined, T-Mobile will deliver:- Massive Capacity! 14times more capacity in the next six years than T-Mobile alone—which means it will be even better for streaming, gaming, downloading and more.
- Crazy-fast speed! Customers will have access to average 5G speeds up to eight times faster than current LTE in just a few years and 15 times faster over the next six years.
- Reaching nearly everyone! Within six years, T-Mobile will provide 5G to 99% of the U.S. population, including rural America.
- Our goal is to create the best network for ALL.
What will happen with Sprint and T-Mobile retail stores?
The majority of Sprint stores have been updated with T-Mobile branding and a fresh coat of magenta paint, and most T-Mobile branded stores can serve both Sprint and T-Mobile customers.With a few exceptions, our stores and store employees can now serve Sprint and T-Mobile customers. In these stores, Sprint and T-Mobile customers can walk in and the employees will be able to say, “Yes, we can help you!”
Spirit Mobile App
- National retail stores like Best Buy and a small subset of retail store in rural areas will continue to serve Sprint customers only.
How do I find the nearest store where I can get help?
Check out the integrated online Store locator. Here you'll be able to see which stores can serve both T-Mobile, Sprint, or both. Use the map pin icon indicators and store descriptions for specifics.
If I need to call customer service, which number should I be calling?
Sprint Cell Phone
Continue to call into the same customer service number you currently call. An experienced customer service representative will be ready to assist you.
Spirit Mobile
What happens to my Sprint bill? Will I now have one bill for both providers?
You will continue to receive one bill but over time may see updated branding.
Will I still be able to sign into my account on Sprint.com?
Yes, you can still sign in to your MySprint dashboard (Web or App) at www.sprint.com/mysprint. From T-Mobile.com, when you click My Account, you’ll be prompted to enter your Sprint login credentials, and then you’ll be redirected to the MySprint dashboard.
Can I get my Sprint phone to work for Metro by T-Mobile?
Today every device works the same as it has on the network it’s currently using. For now, customers will use two distinct networks, Sprint and T-Mobile. Many newer Sprint devices will be compatible with elements of the T-Mobile network.
Sprint Cell Phone Plans
I just upgraded my Sprint devices. Will they be compatible with T-Mobile or Metro by T-Mobile?
Today every device works the same as it has on the network it’s currently using. For now, customers will use two distinct networks, Sprint and T-Mobile, and Sprint customers now receive extended roaming capabilities on the T-Mobile network.Many newer Sprint devices will be compatible with elements of the T-Mobile network. To use the T-Mobile network, these devices will need to be migrated over. Currently, if you wish to do this, you will need to pay off your devices and move your account to T-Mobile.
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